Privacy policy

This policy explains how Linc's Roofing & Guttering Ltd ("we", "us") uses personal information collected through this website. We are the data controller. Contact us on 07599 861801 or lincsroofingco@gmail.com with any questions.

What we collect

• Details you give us in a quote or contact form: name, phone, email, postcode, property type, details of the job and any photos you upload.
• Records of calls, WhatsApp messages and emails you send us.
• With your consent, analytics and marketing cookie data (see our cookie policy).

How we use it

• To reply to your enquiry, arrange an inspection and give you a quote (legitimate interests / steps before a contract).
• To carry out and invoice work you ask us to do (contract).
• To keep records we're legally required to keep (legal obligation).
• To understand how the site is used and measure advertising, only if you consent.

We never sell your information. We only share it with trusted providers who host our website and data, and where the law requires.

How long we keep it

Enquiries that don't go ahead are deleted within 24 months. Customer records are kept for up to 6 years for tax and guarantee purposes.

Spam protection

To prevent abuse we store a one-way scrambled (hashed) version of your IP address with form submissions. It cannot be used to identify you directly.

Your rights

You can ask to see, correct or delete your data, object to how we use it, or withdraw consent at any time. You can also complain to the Information Commissioner's Office at ico.org.uk.